Meta’s latest offering, the Meta Ray-Ban Display smart glasses, come bundled with the essential Neural Band wristband for controlling the glasses’ display. However, if you happen to lose or damage the wristband, obtaining a replacement was initially uncertain. A customer reported that Meta’s customer service indicated replacements were not available for purchase, prompting further investigation.
Upon reaching out to Meta, it was clarified that customers can indeed acquire a new Neural Band by contacting customer support directly. The price for this standalone replacement is set at $199, representing a significant cost for those outside Meta’s limited warranty coverage. Tyler Yee from Meta confirmed that only existing owners of the Meta Ray-Ban Display seeking replacement bands beyond warranty terms are eligible for this purchase. If you meet these criteria, contacting Meta’s customer support is the next step to initiate the process.
Source: The Verge