OpenAI has introduced a significant upgrade to ChatGPT, aimed at simplifying the process of searching for workplace information seamlessly across various tools. As reported by The Verge, this new feature, known as ‘company knowledge,’ targets Business, Enterprise, and Education users, leveraging a version of GPT‑5 to directly integrate with popular platforms like Slack, SharePoint, Google Drive, and GitHub.
The key objective behind this update is to empower users to leverage ChatGPT as a conversational search engine, capable of efficiently navigating through diverse workplace data sources to deliver relevant insights.
Anthropic, in a similar vein, recently unveiled its ‘Skills’ tool for the Claude AI, focusing on enhancing AI agent capabilities for specific work-related tasks.
This latest enhancement from OpenAI builds upon earlier beta features introduced in June, offering a more holistic experience compared to previous app integrations. The GPT‑5-driven company knowledge update excels in simultaneously searching multiple sources to provide users with comprehensive and accurate responses.
OpenAI emphasized the transparency and reliability of the responses generated, with each answer including clear citations to showcase the information sources. For instance, ChatGPT can compile a briefing based on recent Slack messages, client emails, Google Docs notes, and Intercom support ticket details, catering to specific user needs.
The company knowledge feature is adept at handling ambiguous queries by cross-referencing various sources and viewpoints to reconcile conflicting information. Equipped with date filters and the ability to ‘think while it searches,’ the tool excels in retrieving time-sensitive data efficiently.
Source: The Verge