Mexico City has introduced a new chatbot named Xoli to aid tourists during the upcoming 2026 FIFA World Cup. Developed by the city government and accessible via WhatsApp in English and Spanish, Xoli aims to provide information on services, tourism, and cultural offerings to the expected millions of visitors. The chatbot will not only assist during the World Cup but will also continue to support economic activities and public service access in the capital after the event. The city government emphasized that Xoli represents a technological step to connect culture, tourism, and recreation with the population.
Operational 24/7, users can engage with Xoli by messaging ‘Hola’ to the number 55 6565 9395 on WhatsApp. The chatbot offers a range of information categories such as culture, tourism, gastronomy, mobility, and more, catering to diverse user queries about the city. Additionally, a dedicated section will provide World Cup-related details like special events, match schedules, public game broadcasts, and ticket purchasing options.
This technology underscores Mexico City’s commitment to becoming a more accessible urban center, streamlining access to official information and enhancing user experience.
Source: WIRED